Xvast FAQ

Error Message: Incorrect Server Content:
In accordance with the following order to solve, if solved, do not need to the next step.
1. Please close the Xvast and re-open the file to test.
2. If the same problem occurs each time you open it, please delete the license. In general, the problem will be solve by obtain new license. How to delete license?
3. Please check the network firewall and add "c.xvast.com" and "c.xvast.cn" to allow access.
4. If this problem is serious, please contact the content provider, consider cancel the Force Internet. They can cancel the Force Internet in DRM-X 4.0 License Profile settings. The user needs to delete the license, and re-obtain license to take effect.
5. Disconnect the network and play the video offline.

Error Message: Xvast Child: Error 104:
In accordance with the following order to solve, if solved, do not need to the next step.
1. Please exit other programs such as antivirus software and the lower right corner tray program and try again.
2. The cause of the error, because the content provider to enable Smart Prevent Screen Recording, it’s not compatible with few computer. If there is still the problem, we recommend you can use other computer or Android device or iOS device to open protected file.
3. If this problem is serious, please contact the content provider, consider close the Smart Prevent Screen Recording. They can cancel the Smart Prevent Screen Recording in DRM-X 4.0 Rights settings. The user needs to delete the license, and re-obtain license to take effect.



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