FAQ For Content Provider

Limitations When Encrypting Content

With the revolutionary technology of DRM-X, it supports the most popular media formats, such as, Windows Media (WMA, WMV, and ASF), Real Media (RM, RMVB), and Flash Video (FLV), MP3, MP4, AVI media, SWF Flash movie and PDF document. But there is a limitation that it is while you encrypting your content online please ensure you use Internet Explorer browser.

Haihaisoft DRM-X does not support all the type of SWF files. It only supports to encrypt standard SWF without load other SWF files. For protecting SWF file load other SWF files, DRM-X only encrypts the main .swf file.

Damaged File

DRM-X requires strictly for each frame of files protection. So the files you want to encrypt must be undamaged. In that case, the Internet Explorer browser which you are encrypting maybe automatically turns off or crash. Please check and fix your files if IE browser crashes.

Damaged License Profile


If all the protected files which are encrypted by a same License Profile give “Runtime Error” warning when you playing the protected file, the reason is that the License Profile may be broken. Please create a new License Profile, and encrypt the files again.

Incorrect File Header!


Customers encounter a warning like “Incorrect File Header!” when they open a protected file by DRM-X, the reason is that content provider deletes the License Profile on his DRM-X Account. So please create a new License Profile to encrypt this original file again.

End Users Add Fund Error


When the end user adds fund to content provider however he gets a warning like above showing, the reason is that content provider inputs a wrong Paypal account address in his DRM-X Account (Account Settings - Payment Preferences - Paypal Account). Please check your Paypal account if you allow your customers to pay for you.

DRM Protection

Haihaisoft, founded in 2004, is the leader in digital rights management industry. Haihaisoft offers content protection and related solutions that enable businesses to maximize the value of their digital content products.

Haihaisoft DRM-X is designed for keeping highest security. All client software, such as Haihaisoft Universal Player, PDF Reader and ActiveX controls are signed by Haihaisoft Corporation code sign certificate. Content owners can control the client software version. They can also set license to be combined with hardware to prevent password sharing. Haihaisoft provides the upgrade DRM-X and backup solution immediately when crack happens.

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